Zappix
AI Patient Engagement Platform · Lahey Care-AI-thon 2026
Lahey Hospital
Ready — press the mic to meet Maria
Lahey Care-AI-thon 2026 · Track B · Patient Engagement

The Patient
Is Waiting.

Press the mic to hear Maria Rodriguez tell her own story — in real time.

2×
Booked
appointments
<5%
No-show
rate
8
Languages
served
3.2×
ROI in
12 weeks
Meet Maria
Space or Enter to begin
1
Intelligence
2
Outreach
3
SMS Received
4
Books Appt
5
Impact
STEP 1 OF 5

Patient Intelligence Platform

AI builds Maria's complete profile from 54 data signals before sending a single message

STEP 1 OF 5
AI Analysis — Maria Rodriguez
PROCESSING 54 SIGNALS...
Smoking History: 30 pack-years — LDCT eligible
HIGH PRIORITY
Language: Spanish preferred
LANGUAGE GAP
Transportation: No vehicle · 1.8 mi from imaging
BARRIER DETECTED
Prior Engagement: Responded SMS ×2, ignored email ×3
SMS PREFERRED
Best Window: Tue / Thu · 6:00–7:30 PM
TIME OPTIMIZED
Today's Priority Queue
2,847
Eligible
412
High-priority
8
Languages
67%
SDOH barriers
MR
Maria Rodriguez — #1 priority today
Spanish · Transport needed · SMS · Score: 94
Responsible AI — Fairness Active
✓ All subgroups within ±5% threshold
✓ PHI never used for model training

Intelligent Outreach Engine

AI selects optimal channel, language, timing, and tone — then deploys automatically

STEP 2 OF 5
Decision for Maria — Tuesday 6:30 PM
Channel
📱 SMS — Primary
92% response prob.
Language
🇪🇸 Spanish (English link)
Detected preference
Send Time
⏰ Tuesday 6:30 PM
Peak window
Tone
💙 Warm, empathetic, stigma-free
Clinically reviewed
Barrier
🚌 Transport option pre-loaded
Auto-resolved
Message Preview — Spanish
FROM: Lahey Hospital — Lung Screening
Hola, María. Una prueba que puede salvar su vida. 🫁
Su médico recomienda una tomografía (LDCT).
Podemos ayudarle con el transporte.

Programe su cita en 2 minutos:
 lahey.zappix.com/maria-screening
✓ Grade-6 literacy✓ Stigma-free✓ Clinically reviewed
Channel Performance
📱 SMS bilingual47%
📞 Voice IVR38%
📬 Generic mail (prior)8%

Tuesday 6:31 PM — The Text Arrives

A personalized Spanish message finds Maria at exactly the right moment

STEP 3 OF 5
① SMS Delivered
Tuesday 6:31 PM
💬
Messagesnow
Lahey Hospital Screening
Hola, María. El equipo de detección...
LAHEY LUNG SCREENING
Hola, María. Una prueba que puede salvar su vida 🫁

Podemos ayudarle con el transporte.

lahey.zappix.com/maria →
Delivered ✓✓
② Maria Taps — 6:34 PM
lahey.zappix.com
🏥
LAHEY
Lung Cancer Screening
¡Hola, María! Su cita está a solo un paso.
🚌 Transporte disponible — gratis para usted.
③ Live Tracking
Link Opened
6:34 PM ✓
ENGAGED
Time on Page
2m 18s
ACTIVE
Transport
Processing...
IN PROGRESS
Appointment
Awaiting...
PENDING
Before vs. After
✗ Before: English letter · 4-week delay · 8% response
✓ Zappix: Spanish SMS · Same-day · 47% · Transport resolved

Maria Books in 2 Minutes

No app. No portal. No phone call. One tap.

STEP 4 OF 5
Lahey
Programa de Detección
🇪🇸 Español
👋 ¡Hola, María! Haga clic en una fecha disponible.
Tomografía LDCT — Seleccione
LUN 5
9:00
MAR 6
9:30
MAR 6
2:00
MAR 6
4:30
MIÉ 7
10:00
MIÉ 7
2:00
JUE 8
9:00
JUE 8
11:30
VIE 9
10:00
VIE 9
3:00
🚌
Transporte gratuito disponible.
What This Experience Delivers
✅ Visual calendar — no portal login required
✅ Transport pre-loaded from AI barrier detection
✅ Spanish instructions — health literacy grade 6
✅ Smart reminders — adaptive no-show prevention
✅ Human escalation — always one tap away
No-Show Prevention
17%
Previous no-show
<5%
With Zappix

Program Impact — 12-Week Pilot

Maria is one of 827 patients who completed screening. Here's what that means at scale.

STEP 5 OF 5
2×
Booked Appointments
↑ vs. previous period
4.8%
No-Show Rate
↓ from 17% baseline
8
Languages Served
100% native language
3.2×
ROI — 12-week pilot
$847K incremental revenue
Screening Pipeline
2,847
Eligible
1,847
Outreach
869
Booked
827
Completed
94
Stage I/II
Detected
44.8% completion rate vs. ~15–20% industry baseline
Health Equity
Spanish-speaking patients+186%
Patients with transport barriers+241%
Low digital access+98%
Equity gap: 31% → 12% in 12 weeks
Clinical risk is a math problem.
Patient care is a logistics problem.
Zappix solves both — on Day 1.